At Greatway-Casino we believe that sports betting, poker and casino games should be played for fun and entertainment. However, we also realize that gambling can be addictive and that there is always a risk that you can gamble too much.

When a gambler loses the sense of fun that casual gambling is meant to generate it means that he has a problem. He may begin to look at gambling as a way to make money or worse still he keeps on gambling to try and win back money he had previously lost. He often believes that he has special luck or abilities or that his luck may be about to change. When you gamble not just for that rush and you find yourself chasing losses and betting more, the result is a vicious circle of increasing losses and increased betting to recover the losses.

Responsible Gambling Tips

For many people gambling is exciting and entertaining. They make careful decisions about how to spend their time and money, where to go and how to have fun.

Here is how you can control your gambling:

  • Decide on a loss limit ahead of time and stick to it
  • Low-risk gambling is a way of playing with very little chance of losing control. The key to low-risk gambling is to realize that "it’s only a game."
  • Never borrow money to gamble
  • Set a time limit
  • Take frequent breaks
  • Balance gambling with other activities
  • Don’t gamble when highly stressed, depressed, intoxicated or troubled in some other way
  • Only gamble with money set aside for entertainment, never with money for everyday expenses
You can realize you have a problem:
  • If you are leaving your family alone for long periods of time, in order to gamble
  • If you arguing frequently with your partner about spending too much time and money on gambling and find that you cannot stop or limit yourself.
  • If you are gambling family money needed for rent/mortgage, schooling, medical purposes, groceries, clothes, or heat.
  • If you feel you have to gamble to get to spend time with people you understand?
  • When you are with your family, at work or at social events, you find that your are constantly thinking about your next bet
  • If you look at gambling as a way of making money fast.

If your answer to any of the above is "YES" then we suggest that you take action immediately BEFORE it becomes a worse problem. There are many organizations that may help you to control your problem such as:

Complaints

Greatway-Casino will endeavour to make a Player’s experience with us an enjoyable one. However, there may be occasions where a Player feels dissatisfied with the quality of our product/s or our customer service. A Player may raise a complaint by sending an e-mail to our Customer Service at: support@greatway-casino.net

We will endeavour to handle complaints within 48 hours of receiving them.

It is important that only complaints of a serious nature are escalated to the Authority.